I have thought about this concept on my own, but didn’t know about the work of Alfred Kahn. Basically, the idea is that many small daily decisions made at inappropriately low levels within an organization can lead to drift from the organizations mission or goals, and ultimately undesirable outcomes or even failure. All these individual decisions can seem rational and well-intentioned to the people making them.

This all makes sense to me, and I have seen it play out in organizations. I do think it is a strong argument for planning. Organizations that don’t have appropriate decision making processes in place are going to fail. For even for organizations that do, the people making the decisions need to understand the goals and mission of the organization, and the larger systems that organization is embedded in. That means you need a plan, and the plan needs to be periodically reviewed and communicated so that it stays in the forefront of peoples’ minds. And there needs to be a process for continuity of the plan when the people involved inevitably change over time. I don’t think embedding the plan only at the highest level of management works very well – it needs to be embedded at all levels of the organization, particularly mid-level management but even the rank and file, in my view.